Frequently asked questions
General
What is Five Iron Golf?
Five Iron Golf is a premium indoor golf facility offering state-of-the-art TrackMan technology, expert coaching, and a fun, social atmosphere. We provide lessons, leagues, events, and simulator play for golfers of all skill levels.
How can I contact Five Iron Golf?
You can contact us via our website, email, or phone. For personalised assistance, you can reach out directly to Mentone or Ringwood venues.
What is your privacy policy?
We are committed to protecting your personal information and handling it responsibly in accordance with Australian privacy laws - for full details on how we collect, use, and store your data, please refer to our Privacy Policy.
Facilities
Do you have food and drinks?
Each venue provides food and drink options, please contact your preferred location for catering options.
How accurate is the simulator?
The short answer: very. The instant transition of the golf ball from the real world to the virtual world makes you forget that you're hitting indoors. Top professionals own TrackMan simulators and are able to rely on the accuracy of the data. You can read more on Our Technology page.
Do you have after hours access?
Yes, both our Mentone and Ringwood venues have additional access points located at the rear of our The House of Golf stores. After hours times are dependent on the stores closing hours.
Do I have to complete the waiver?
Yes, all guests are required to complete a waiver before playing to ensure a safe and enjoyable experience - it only takes a few minutes and can be done online or in-venue prior to your session.
Simulator Rental
How do I book a simulator?
You can book a sim online or contact your nearest venue directly to secure your preferred time.
Can I play on the simulators without being a member?
Yes! You can reserve a simulator for practice, fun games, or to play iconic courses from around the world - no lesson required.
Do I need to bring my own clubs?
It's never a bad idea to practice with the clubs you plan to play with outside, but we understand this may not always be possible. We have a selection of top-of-the-line Callaway clubs that can be hired for a flat rate of $30. We cater for men, women, youth and left-handed players.
What golf balls can I use?
Any! There are no restrictions on the type of ball you can use when playing/practicing on TrackMan simulators. Bring your preferred ball to get the most out of your golfing experience, or Callaway SuperSoft balls can be provided.
What should I wear - golf attire required?
Athletic clothes are preferable, but the most important thing is that you’ll be comfortable swinging a golf club. It’s a casual environment, and proper golf attire is not required. Sneakers or any rubber-soled shoes work well indoors and are recommended. If you prefer, feel free to wear your golf shoes. Dress shoes (or any shoes with a slippery sole) are not recommended.
Do I need to book ahead or can I walk in?
We highly recommend booking ahead because we can't guarantee an opening if you just stroll in, and we would hate to turn you down. Plus, you're a lot more likely to get the day and time you want if you book ahead. Book online, shoot us an e-mail, or give us a call . The earlier the better!
What if I'm a lefty?
That's no problem. The TrackMan simulators are equipped to handle righties and lefties, even if you’re playing a round together. Lefty clubs are also available to hire.
What courses can I play on?
On our Trackman simulators, there are over 150 courses available to play; like The Old Course, Liberty National, and Pebble Beach. Of the 150+ courses, there are over 40 current and past PGA Tour venues for you to test your skills on. See the full list of TrackMan courses.
What if I get a hole-in-one?
If you get a hole-in-one on our simulator, you will win $100 in 5i credit! The hole-in-one must be during a round on a regular course, and does not include par 3 courses, or mulligans.
What is the cancellation policy?
Five Iron can be popular at times. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 12 hours in advance. We reserve the right to give away your simulator after 10 minutes if you have not provided prior notice of being late. No shows are subject to a $35 cancellation fee.
Memberships
How do I become a member?
Membership gives you exclusive perks such as discounted lessons, priority access to simulators and events, and special offers. You can sign up online or at any of our locations.
What type of memberships are offered?
We offer flexible membership options designed to suit how often you play, with benefits such as included off-peak simulator time, discounted peak bookings, reduced lesson rates, and exclusive member perks - check our Membership page or contact your local venue for full details.
How can I pay for my membership?
Payments are auto-renewing until ancelled. You will be charged to your nominated credit card monthly on the day the Contract started. To alter the stored payment details please contact your local facility.
Does my membership expire?
No. Your membership will continue to be active until you cancel it.
Can I bring my family or friends along?
Yes you can! Each booth holds four players, so you can invite an additional three family members or friends to join you. Each new member is provided with 5 free guest passes, after that, guests pay $15 per hour per player.
Do I need to book in advance?
We highly recommend booking ahead because we can't guarantee an opening if you just stroll in, and we would hate to turn you down. Plus, you're a lot more likely to get the day and time you want if you book ahead. Book online, shoot us an e-mail or give us a call. The earlier the better!
Can I play at any location?
Absolutely! When booking online, ensure to select your preferred location before you begin, or you can contact the venue directly via their contact details.
How do I update my details?
Create a Mindbody account with the same email you have used to become a member, log in and navigate to your Account Info.
Can I cancel my membership?
You can cancel your membership at any time. Please contact your local venue to request your cancellation. Your membership will be cancelled from the date your Contract started. No refunds will be given.
Do I need a TrackMan account?
No you don't need a TrackMan account to use the simulators, however who wouldn't want to have every training session, every hole you play, every fun tournament you have with your friends... at your finger tips.
What happens after my first three months of membership?
After your first three months of membership, the monthly fees will go back to the full amount each month ($120 for Mid-Week & $160 for Full members).
Lessons
How can I book a lesson?
You can book a lesson online through our website or contact your nearest venue directly to schedule a private session with one of our expert coaches.
What types of lessons do you offer?
We offer private lessons for all skill levels, group coaching sessions, and specialty programs. Every lesson uses TrackMan technology and video analysis to provide real-time feedback and improve your game faster.
Do you offer lesson packs?
Yes, we offer lesson packs designed to help you commit to consistent improvement while providing great value. Lesson packs allow you to work closely with one of our expert coaches over multiple sessions, using TrackMan technology and video analysis to track progress and refine your game.
How can I reschedule or cancel my lesson?
You can reschedule or cancel your lesson through your online booking confirmation email or by contacting your local venue directly. We recommend providing at least 12 hours’ notice to avoid any cancellation fees and to allow us to offer the time slot to another player.
Leagues
What leagues do you run?
We run competitive and social leagues where you can go head-to-head with local teams. Leagues are available for teams of two or three, with a 9-round season plus finals.
How long is the league season?
Our 5i League Series typically run for 11 weeks. This 11 week season consists of the Introduction/Handicapping round, 9 league rounds, and 1 week of finals. Any extension to the League Season will be announced before the commencement of each League Season. Note: Some seasons may also include a 'bye round' for public holidays thus extending the total weeks a season will run.
How does league play work?
Each week, teams will play nine holes on a predetermined course against another participating league team.
Each player will play off against an individual on the opposing team. The matches will be determined by handicap ie. the lowest handicap of each group will play off against each other.
The winner of each match will be determine by the lowest (nett) score to par through nine holes.
The winner of each individual match will be awarded 2 points, with draws to have an even split between the two players.
The lowest overall team (nett) score will also gain an additional bonus point.
How can I join a league?
You can join a league by registering online through our website or by contacting your local venue directly. Our team can help you choose the right night and format, whether you’re signing up with a team or looking to be placed with other players.
Who can play in the league?
Leagues are open to men, women or any person over the age of 12. Each team must have two players to compete each round on Tuesdays, and three players on Wednesdays.
Persons under 18 must be accompanied by a guardian.
Do I need a team to join leagues?
No, you don’t need a full team to join - you’re welcome to sign up solo, and we’ll do our best to place you with other players. If you already have a partner or team, you can register together and choose your preferred league night.
Do I need a handicap?
Yes, each team player will be required to have a TrackMan handicap. You can obtain a handicap by playing one round of golf on a TrackMan simulator at any one of our venues prior to the beginning of the league season.
Complimentary Handicapping Rounds are offered during our Introductory Round.
A registered Golf Australia (GA) is not required.
What comes with my entry?
Your entry includes:
- One complimentary handicapping round
- One round during each of the 9 rounds of the season
- Entry into the 'nearest to the pin' competition each week
- Massive prizes from The House of Golf and Callaway
How does each round work?
Teams will be able to join the tournament through TrackMan via your TrackMan account. Please let the League Manager at your venue know if you are having trouble joining the round. Teams will NOT be given scorecards to fill out as all of the scores will be saved through TrackMan.
How do I schedule my rounds?
You will have the option to pick your league night for the season when completing our online League Registration form, or you can contact the League Manager at your chosen venue register your team and desired night of play.
Play will commence from 7pm on your selected night at your selected venue. Warm-up will commence from 6.30pm (pending booth availability).
How do I know what course I'm playing?
Before the commencement of the following round, a newsletter will be sent to all League players, communicating:
- 'nearest to the pin' winners for each league night,
- updated Leader Board, and
- course for the next week.
What do I win for getting 'nearest to the pin'?
If you are the winner of the 'nearest to the pin' competition, you will be rewarded with a $50 credit behind the bar!
Can I use my own clubs and balls?
Absolutely! We want you to play at your best so please bring your own clubs and balls each week. Hire clubs will also be available for men, women and juniors.
How does scoring work?
Leagues will be played in a stroke play format including handicaps, the lowest nett score in each players match will be deemed the winner.
What happens if my team can't make a night?
Because our League operates on a Head to Head basis, there is a strict policy on attendance. If you're aware you can't make it one week, you're allowed to play your round between the end of the previous one and the start of the one you'll miss. However, only the player unable to attend can participate in a makeup round. Make sure to inform your League Manager about your unavailable weeks and arrange a suitable time for your makeup round. Just keep in mind that makeup rounds come with a 3-stroke penalty added to your score.
How do the finals work?
Finals for each league will be played out in a single night at a specified time decided by your League Manager. All semi-finals will be 1st vs 4th, and 2nd vs 3rd, with the higher placing team having choice of course. Semi Finals will be played as per league format, with ties being decided with a Sudden Death playoff between the lowest handicap players. Grand Finals will differ between nights. Tuesday Grand Finals will be a 4BBB Matchplay final over 9 holes, and Wednesday Grand Finals will be 18 hole matchplay in handicap pairings. The higher placing team in the Grand Finals will have course selection.
Can different players play each week?
Yes. A team can register up to a max of 5 people in their squad. Registered players can rotate throughout the season, however there are to be no team changes between the Semi Finals and Grand Final. All players must have played 2 handicapped league rounds to qualify for finals (any bonus scramble or 4BBB events DO NOT count).
How do single players work?
Register as a Free Agent and we will aim to group you into a team. Once confirmed, Free Agents will attend week 1 of League play for a team meet and greet, and commence play.
If we cannot fill a team with Free Agents, a full refund will be given.
Events
Can I host an event at Five Iron Golf?
Absolutely! We host birthdays, corporate events, team-building, and more. Our events combine golf, games, and social fun for an unforgettable experience.
What event packages do you offer?
We offer a variety of event packages tailored for birthdays, corporate functions, team-building, and social gatherings. Packages can include simulator play, games for all skill levels, food and drinks, and coaching options to suit your group’s needs. Contact your local venue to discuss availability, pricing, and customisation options for your event.
How many people can attend an event?
Our spaces comfortably accommodate groups from 8 to 50 guests, with options to book multiple bays for larger parties.
Can I have more that 50 people?
Let's talk. We have options to hire the entire venue and cater for larger groups.
Can children attend events?
Absolutely! Our events are family-friendly, and we have club sets and simulators suitable for juniors. Parents must supervise children events.
Gift Cards
How do I purchase a gift card?
You can purchase a gift card online via the BUY GIFT CARD button. You cannot use a gift card to purchase another gift card.
Can I purchase multiple gift cards online?
Yes, you can purchase multiple gift cards in the one transaction.
Are there any fees associated with a gift card?
No. You will only be charged for the denomination you enter.
Can I change the value of a gift card after I have paid for it?
Unfortunately, the value of the gift card cannot be changed once the purchase is made.
Can I use a gift card more than once?
Yes, provided there is still a balance remaining on the card.
Can I buy a gift card for someone else?
Yes you can. Select the 'Send recipient the gift card via email' option and enter the recipients email and the date you would like them to receive it.
Does my gift card expire?
As per Australian Consumer Law, gift cards have an expiry period of three years. The period begins from the date the gift card is purchased.
Can I cancel and be refunded for a gift card?
You can contact us to arrange for the cancellation and refund of a gift card. Refunds will only be provided to the original purchaser of the gift card. A gift card can not be redeemed for cash.
Do you sell physical gift cards?
Currently no. You can only purchase online gift cards, but physical cards will be available soon.
